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    6月10日，山东广饶一名快递员遭遇消费者多次恶意投诉，被迫自己出钱赔偿损失并下跪求原谅，仍被快递公司罚款2000元。这事连当地民警都看不上去了，为其出具证明并建议公司维护员工权益。
    对此，快递公司回应称网点已免除快递员因投诉引起的处罚，并表示将坚决抵制恶意投诉，不让业务员流汗又流泪。
    这是一起让人心酸又欣慰的事件，一个普通劳动者的权益和尊严受到损害，民警仗义出手相助，企业出面抚慰并为员工撑腰，是非曲直可以被放在公共媒体上谋求公论。
    对于客户投诉，消费者保护法、刑法都有明确规定，企业也应有明确的调查处理流程。消费者有投诉的权利，员工也应有申诉的通道，不能一罚了之，甚至损害员工权益和人格尊严。很多企业把“客户第一”写进了价值观，却忘记了员工也是企业最宝贵的财产。一个从业者权利和尊严没有保障的行业，是没有未来的。
    出现这种情况，跟快速行业加盟松散的管理模式也有关系。在行业高速发展期，这种模式能够帮助企业快速扩张，迅速占领市场并形成消费习惯，但也会带来以罚代管、不顾员工权益等问题。很多企业甚至连劳动合同都不签，社保能省就省，员工只能拿计件工资。
    在行业初创红利期，这种模式还可以维持，但是长期来看并不利于行业的健康发展。任何有前途的行业，都要告别不顾员工权利和尊严的野蛮生长，最终走向规范和制度化。未来快递物流业不是简单的运输业，而是高科技服务业。我们所有的努力，应该让我们的服务变得更好，让快递员更受人尊重。

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